The Dayton, Ohio Veterans Affairs Medical Center's Community and Public Relations Service is recruiting for a well-qualified Supervisory Patient Representative, functioning as the key driver and champion for developing, maintaining, and enhancing the local Patient Advocacy program.
Key Responsibilities
Duties include, but are not limited to: Independently managing complex, sensitive, or multi-service complaints; conducting fact-finding; coordinating responses; documenting outcomes; identifying unresolved barriers. Assigning work; managing workload; coaching and developing staff; evaluating performance; addressing employee issues; leading change or special projects.
Applying VA/VHA/OPA and facility policy to cases and operations; protecting privacy; advising staff and leaders; implementing policy changes. Identifying root causes and recurring issues; developing corrective actions; leading improvement initiatives; measuring results, and program evaluating. Preparing briefings and written products; communicating with Veterans, families, employees, leaders, and committees; facilitating difficult conversations.
Work Schedule: Monday through Friday, 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Patient Representative/PD93146O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
Requirements & Education
There is no educational substitution at this grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
What is the salary for this position?
The posted pay range is $92841 – $120696/yr.
What is the application deadline?
Applications close on 2026-10-30.
Who is eligible to apply?
This position is open under the 'Fed Transition' hiring path.
Related Searches
Supervisory Patient Representative, Supervisory Patient Representative jobs, Supervisory Patient Representative careers, apply Supervisory Patient Representative, Supervisory Patient Representative in Dayton, Supervisory Patient Representative jobs Dayton, Supervisory Patient Representative in Ohio, Supervisory Patient Representative jobs Ohio, jobs in Dayton, careers in Dayton, jobs in Ohio, federal jobs in Ohio, government jobs Ohio, jobs near Dayton, Ohio, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Dayton, Department of Veterans Affairs, Department of Veterans Affairs jobs, Miscellaneous Administration And Program, Miscellaneous Administration And Program jobs, USAJOBS Miscellaneous Administration And Program, fed transition jobs, Supervisory Patient Representative salary
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov