This position is located in the Veteran and Family Member Programs (VFMP) Directorate under Integrated Veteran Care (IVC). The incumbent serves as a Supervisory Program Analyst responsible for oversight on eligibility determinations for the CHAMPVA Program, as well as having knowledge of the Children of Women Vietnam Veterans (CWVV), VA Spina Bifida, Foreign Medical Program (FMP), Camp Lejeune Family Member Program (CLFMP), and other related programs.
Major Duties: Develops and implements quality assurance (QA) review plans for CHAMPVA eligibility determinations, including sampling methodology, review frequency, and scoring criteria. Prepares quality management reports and dashboards for division leadership summarizing findings, error trends, and recommended corrective actions.
Reviews and updates standard operating procedures (SOPs) and desk references to reflect current policy, correct recurring errors, and improve processing consistency. Ensures that eligibility determinations comply with privacy regulations (e.g., HIPAA, Privacy Act) and VA data quality standards.
Analyzes CHAMPVA eligibility application data (e.g., volume, processing time, denial rates, pending inventory) to identify workload trends and operational bottlenecks requiring management attention. Reviews a sample of complex or denied eligibility cases to identify patterns of error, policy misapplication, or systemic processing issues affecting program accuracy.
Prepares concise analytical summaries, issue papers, or briefing documents that translate complex data findings into clear, actionable recommendations for non-technical audiences. Uses logical reasoning to adjudicate or review precedent-setting eligibility cases where regulatory guidance is ambiguous, incomplete, or in conflict, documenting the rationale for decisions.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time, 8-hour shifts Monday through Friday, with tours scheduled between 6:00am-5:30pm. Telework: This position may be authorized for Ad-hoc telework.
Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.
Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.
Position Description/PD#: Supervisory Program Analyst/PD38878A and PD38877A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $68819 – $108251/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-12.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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