This position is in the Veteran and Family Member Programs (VFMP Directorate, Office of Integrated Veteran Care (IVC), Veterans Health Administration (VHA), Department of Veterans Affairs (VA). The position aligns under the Program Management Officer in the EEV/DCDM department.
Major Duties: Analyzes CHAMPVA eligibility application data (e.g., volume, processing time, denial rates, pending inventory) to identify workload trends and operational bottlenecks requiring management attention.
Reviews a sample of complex or denied eligibility cases to identify patterns of error, policy misapplication, or systemic processing issues affecting program accuracy Ensures that eligibility determinations comply with privacy regulations (e.g., HIPAA, Privacy Act) and VA data quality standards. Anticipates downstream effects of operational decisions (e.g., staffing changes, policy updates, system outages) on eligibility processing outcomes and advises management proactively.
Develops or contributes to program evaluation plans for CHAMPVA eligibility operations, defining evaluation questions, data sources, methodology, and success measures aligned with VA strategic goals. Develop reports and dashboards to monitor program effectiveness and support leadership decision-making. Collects, analyzes, and interprets data on eligibility application volumes, processing times, error rates, and pending workloads.
Work Schedule: 6:00 am - 5:30 pm Mountain Time, based on business needs Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position.
Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.
Position Description/PD#: Supervisory Program Analyst/PD38878A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $83265 – $108251/yr.
This position requires a Other security clearance.
Applications close on 2026-10-23.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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