The position is organizationally aligned under Benefits and Data Management (BDMS) and is expected to work closely with all members of the health care team, Medical Center's administration, Site Manager's Office, outside medical transportation companies, and congressional representatives as needed.
Analyzes individual employee and section performance and productivity on both qualitative and quantitative basis in relationship to established goals and objectives. Monitors Health Administrative programs and ensure they remain in compliance with applicable laws, regulations, policies and procedures.
Designs and implements corrective action plans for identified bottlenecks in invoice processing and Beneficiary Travel vouchers; track outcomes (cycle time, error rate, backlog reduction) and adjust strategies to meet performance targets.
Provides direct supervision of program support staff, including communication of performance standards, conducting performance evaluations, counseling employees, recommending performance awards, initiating disciplinary actions when necessary Maintains responsibility for interviewing and hiring new employees Ensures adherence to EEO principles, safety and environmental policies, and foster a professional, productive work environment.
Teaches subordinates to assists patients with accessing health care and benefits system and determine eligibility for healthcare services. Provides ongoing coaching and feedback to staff and supervisors on documentation accuracy, system use (CPRS/VistA/IPPS), and contract invoice requirements; capture improvement plans and follow-up actions. Teaches subordinates to ensure accurate information is entered into local and regional program applications.
Develops written policies, prepares reports, and compose business letters and memos. Prepares and delivers weekly and monthly operational briefings (workload status, invoice/voucher timeliness, exceptions) to Medical Center administration and Site Manager offices; tailor content to the audience and solicit action items. Conducts audit data to ensure database entries are accurate. Completes studies based on statistical principles and techniques.
Evaluates program performance (e.g., cycle times, compliance rates, backlog volume) against policy and targets; develop dashboards and use them to compare sites and drive continuous improvement. Uses a variety of computer software such as Microsoft Excel, Word, PowerPoint, and Microsoft Access, etc. Uses local and regional computer program applications.
Builds and maintains operational trackers and dashboards (e.g., spreadsheets or database views) that visualize timeliness, accuracy, and backlog metrics; automate routine reports where feasible. Evaluates potential contract needs and monitor existing contracts. Manages fund control points and request/transfer funds.
Verifies contract and non-contract invoice compliance with terms and deliverables, resolve discrepancies with contractors and the Contracting Officer, and document approvals/denials for closeout. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday - Friday; 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD03259O and PD03530O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Desiree.Carter@va.gov · 504-314-5492
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $68419 – $107620/yr.
This position requires a Other security clearance.
Applications close on 2026-11-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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