This position is located in a Consolidated Patient Account Center (CPAC) in the organization of the Chief Financial Officer (CFO) with the incumbent serving as a Supervisor in the Veterans Services Division. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions and the integration of VHA and industry best practices.
Major Duties include, but are not limited to: Responsible for reviewing accounts and responding to inquiries via verbal or written correspondence to Veterans, Congressional Representatives, Beneficiaries, Service Organizations, US Attorneys, VA Regional Counsel, Department of Justice and VA Regional Office concerning First Party matters. Serves as a liaison for congressional committee.
Provides technical support to Internal Controls and Quality Assurance Strategically and actively manages the reports ensuring that all detailed reporting is completed timely, accurately and efficiently. Serves as the local CPAC's Accounting Manager and CFO's subject matter expert on diagnostic and performance measures for Veterans Services. Provides technical support to Internal Controls and Quality Assurance. Coordinates audits to ensure timely CAPs and QIPs are developed.
Coordinates collection efforts utilizing an automated accounts receivable package on each VISTA mainframe. Reports diagnostic measures and performance matrixes. Performs other duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed/Flexible: May be available at supervisors discretion. Telework: This position may be authorized for ad-hoctelework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Analyst - Veterans Services/PD02942A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
shalita.oliver@va.gov · (919) 672-1636
This position is with Immediate Office of the Assistant Secretary for Human Resources and Administration, Department of Veterans Affairs.
The posted pay range is $62972 – $81868/yr.
This position is eligible for telework.
Applications close on 2026-11-10.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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