This position is located in a Consolidated Patient Account Center (CPAC) in the organization of the Chief Financial Officer (CFO) with the incumbent serving as a Supervisor in the Veterans Services Division. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions and the integration of VHA and Industry best practices.
Serves as a local CPAC's technical authority on Veterans Services. Responsible for reviewing accounts and responding to inquiries via verbal or written correspondence to Veterans, Congressional Representatives, Beneficiaries, Service Organizations, U.S. Attorneys, VA Regional Counsel, Department of Justice and VA Regional Office concerning First Party matters.
Exercises management responsibility for assigned First Party activities for assigned the facilities assigned to the CPAC. Implements and manages all aspects of First Party collections. Manages information and analytical systems to evaluate and enhance the quality of service provided to veterans. Performs analysis of workload to forecast future needs of the CPAC and initiates the necessary action to ensure efficient service delivery.
Responsible for reporting CPAC, VISN, national, regional and per facility diagnostic measures and performance matrixes. Incumbent strategically and actively manages the reports ensuring that all detailed reporting is completed timely, accurately and efficiently. Serves as liaison for consolidated congressional committee. Responsible for developing, implementing and managing consolidated unit with standardized practices.
Serves as a local CPAC's Accounting Manager and CFO's subject matter expert on diagnostic and performance measures for Veterans Services. Directs the development of the most critical and complex MCCF diagnostic measures reporting mechanisms to showcase and spotlight areas in need of improvement or areas that have excelled in reporting. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed/Flexible: May be available at supervisors discretion.
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst (Veterans Services)/PD02943A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
gilda.martinez@va.gov · 3182941490
This position is with Immediate Office of the Assistant Secretary for Human Resources and Administration, Department of Veterans Affairs.
The posted pay range is $62729 – $81553/yr.
This position is eligible for telework.
Applications close on 2026-11-13.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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