This position is located in Primary Care Service at the Cincinnati Department of Veterans Affairs. This position has first line responsibility for several primary care programs and serves primarily as the Supervisory Program Specialist in the Primary Care Service over the Scheduling Supervisors at all locations.
Major Duties: This position reports directly to the CBOC Administrator and the Administrative Officer during their absence. The employee is responsible for the overall program management of the scheduling processes of Veterans. Provides direct administrative oversight to the (5) GS-0679-08 Supervisory Medical Support Assistants which ensures compliance of the National Scheduling directive and that its contents are followed according to the directive.
Has a major responsibility in the process for meeting access measures in Primary Care. Accountable for the oversight of the day-to-day scheduling activities of all outpatient care administrative programs at the Primary Care main campus clinic, Women's Health clinic, OEF/OIF, Employee Health and all Six (6) outpatient clinics. Collaborates with the Group Practice Manager in the formulation and interpretation of reports.
Works closely with the CBOC Administrator, Service Chief, Chief Nurse, Administrative Officer, Nurse Managers, Clinic Profile Manager, PCMM Coordinator and the Primary Care Data Analyst to collate and disseminate performance measures. Works with the GPM by reviewing and analyzing data, attending various access meetings, and devising plans for improvement.
Responsible for various compilation and reporting of different performance measured reports and ensures that all tasks and reports meet required deadlines. Ensures that all scheduling activities are performed according to the VHA scheduling policies. Tracks and reviews data, generates reports assessing the quality, efficiency, and effectiveness of programs at each site and develops ongoing plans for program improvement.
Participates in a leading role in the facility and network initiatives for growth, access, quality patient care and customer service. Advises and assists in determining program needs to assure maximum utilization of space, equipment, people, and funds available and develops alternate courses of action for the betterment of patient care.
Responsible for formulating administrative policies for the internal management of the clinics and coordinates the distribution and implementation of directive material received. Ensures that all scheduling staff will be compliant with mandatory trainings for the outpatient scheduling process. Identifies areas requiring attention and recommends and coordinates courses of action with the CBOC Administrator.
Serves as an active member of the Primary Care Management team, keeping the CBOC Administrator informed on all matters requiring their attention and/or action. Has delegated authority necessary to accomplish assigned programs and responsibilities to effectively utilize the manpower resources allocated to the administrative service programs. Assists in projecting annual budget estimates for operation of medical administration activities.
These budget estimates include staff requirements, equipment, supplies, etc. Performs other duties as assigned. Work Schedule: Monday-Friday, 7:00am-3:30pm EST Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: 91677, 92640
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
maryann.kalisjordan@va.gov · (313) 917-7841
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $64290 – $101126/yr.
Applications close on 2026-10-28.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-21 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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