The Supervisory Program Specialist is located in the Enrollment & Case Management Division of the VA Health Eligibility Center. This position will be in the VHA Enrollment and Case Management call center whose primary initiative is to support the Veteran's Health Enrollment system. The primary purpose of this position is to provide second line supervision and management support for staff performing in Enrollment & Case Management.
Performs supervisory tasks within the scope of the existing HEC policies. Observes subordinate staff performance and conduct work performance critiques. Monitors timeliness of customer support provided by subordinate staff. Develops and implements programs and techniques to establish new and modified work methods /business procedures. Ensures subordinates are trained or otherwise familiar with the section and HEC policies/procedures.
Performs multi-functional studies and special projects. Work Schedule: Monday through Friday, 8:00am to 4:30pm CST Telework: This position may be authorized for Ad-hoc telework. Virtual: This is not a virtual position. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption.
Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Program Specialist/PD06849A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $63795 – $82938/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-23.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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