This position is located in the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU), Operations Integrity Division. The Quality Assurance Chief plays a critical role in overseeing the organization's quality assurance programs and ensuring compliance with applicable laws, regulations, and internal policies.
Serves as the Supervisory Management Analyst for the National Quality - Automation team within Education Service. In that capacity, responsible for leadership, direction and coordination of the Service's equality programs and materials. Incumbent is also responsible for the program analysis and quality control of the programs, and for providing advice, guidance, and operational support to the Assistant Director for Operations Integrity.
Specific duties include: Analyze needs, designs and develops materials, training recommendations, and evaluates quality programs in order to revise content. Responsible for developing quality assurance for central office internal controls. Responsible for planning, scheduling, facilitating, and marketing quality assurance products/ programs, assessing performance and providing feedback.
Conduct a comprehensive program of appraisal and evaluation of all automated program activities in Education Service. Provide guidance and advice on issues associated with quality assurance. Identify quality needs using surveys, focus groups and similar tools that provide feedback and priorities from employees, managers, supervisors, and program participants.
As assigned, plans, and directs program area reviews and studies, ranging in complexity from specific operational functions and problems to program-wide applications. Promotion Potential: None Work Schedule: Full time, Monday through Friday 8am-4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Supervisory Quality Assurance Specialist; PD420040 Relocation/Recruitment Incentives: Not Applicable Financial Disclosure Report: Not Required This is not a bargaining unit position.
No Education Substitution
kimberly.daniel3@va.gov · 313-596-7242
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $143913 – $187093/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-04.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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