WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Taxpayer Services-Media and Publications-Alternative Media Center. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Performs assignments that are Servicewide in scope and have significant impact on issues facing the Internal Revenue Service. Examples include serving on task forces or study groups as the Multimedia Publishing Directors representative to address organization-wide mail, transportation or distribution system issues, establishing policy for IRS and performing independent analysis of distribution operation. Leads teams of managers and employees or independently studies complex problems facing the Service or those of particular concern to the Director of Media and Publications or the Distribution Director. Assists upper management with oversight responsibilities by conducting specific studies or analysis to support operational reviews and measure achievement of goals, execution of plans, accomplishment of benchmarks, compliance with directives and utilization of resources. Analyzes program areas to discern trends in program delivery such as the effectiveness of incorporating various applications into work processes. Evaluates report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives. May apply process analysis skills to local or Service-wide issues. Establishes a framework within the Distribution Organization for using systems management methodologies to understand, manage, and improve work systems. Provides guidance, education, and training in quality improvement methodologies. STANDARD POSITION DESCRIPTIONS (SPD): PD25422 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
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Source: USAJOBS.gov — U.S. Federal Government
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