WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services - Service Center - Ogden Submission Processing REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides program oversight for the resolution of tax account and case processing issues within the unit. Ensures work is completed in accordance with applicable provisions of the Internal Revenue Code, Treasury Regulations, IRM guidelines, and functional procedures.
Reviews and approves work requiring supervisory concurrence, including account adjustments, penalty abatements, refund actions, and case dispositions within delegated authority. Ensures consistency, accuracy, and adherence to established policies and procedures. Monitors program performance using quality review results, inventory reports, aged case tracking, error rates, and production metrics.
Identifies trends, systemic issues, and compliance risks, and implements corrective actions to improve program effectiveness. Serves as a first-line supervisor with full supervisory authority over a team of Tax Examiners and/or support staff performing work across Accounts Management, EPSS, Return Integrity & Compliance Services, and Submission Processing functions.
Plans, assigns, and reviews work; establishes priorities; and ensures timely accomplishment of production and quality objectives aligned with organizational goals. STANDARD POSITION DESCRIPTIONS (SPD): PD91649 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $32.57 – $42.34/hr.
Applications close on 2026-09-14.
This is a Seasonal - Work is subject to periods of non-pay status as workload or budget dictates. Season length: 6-8 months each year. Tour of Duty: Day shift, Monday-Friday, between 6 am - 6 pm, 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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