The responsibilities entail the operation and management of Veteran Transportation Service (VTS) Beneficiary Travel operations for AVAHCS and community-based outpatient clinics (CBOC's) to improve veteran's access to health care.
Major duties include: Supervisory duties - Plans work to be accomplished by subordinates and establish and adjusts short-term priorities and deadlines. Assigns work to subordinate based upon program priorities, subordinates' capabilities, and assignment requirements. Provides advice, counsel, or instructions to employees/volunteers on administrative and technical matters. Hears and resolves employee complaints. Regularly monitors work operations to increase quality or work directed. The incumbent develops performance standards. Submits requests for employee staffing actions, interviews candidates, recommend selections, reassignments, and promotions. Oversight and implementation of beneficiary travel - Implementation of health care system policies and procedures based on facility, VISN, and VHA guidance. Oversees transportation coordination for eligible veterans travelling for non-VA care. This includes but is not limited to rendering eligibility decisions based on current policies and guidelines; developing and overseeing procedures for determining the transportation plan that best suites the medical needs of the Veteran. Ensures all BT staff process claims within the Beneficiary Travel Self Service System and establishes productivity standards to ensure timely processing of claims. Serves as the Contracting Official Representative (COR) which manages the Air Ambulance contract for the facility. Auditing of VA paid special mode transportation payments. Conducts quality assurance. Incumbent participates in VTS program development, evaluation, and analysis, making recommendations as guidelines and policies are developed and refined, develops ways to remove barriers to transportation with a collaborative effort among organizations. Incumbent develops educational programs and provides training in compliance with VA Patient Transportation Program directives. Serves as the Supervisory Mobility Manager during absences or vacancies. Work Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Assistant/PD00566O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Elaine.Gammons@va.gov
Source: USAJOBS.gov — U.S. Federal Government
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