Supervisory Veterans Service Represenative

Quick Facts

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs
• Location: Saint Petersburg, Florida
• Salary: $89508 – $116362/yr
• Hiring Path: Fed Transition
• Number of Openings: 1
• Telework Eligible: Yes
• Security Clearance: Other
• Date Posted: 2026-09-30
• Application Deadline: 2026-10-05

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Job Summary

The incumbent provides the continuity of supervision during the rotation of the Team Coach, serving as the Team Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This position is the assistant supervisor of one of the teams located within the Decision Review Operations Center.

Key Responsibilities

Major duties and responsibilities include, but are not limited to: Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis Ensures that the team's quality and timeliness of service meets performance indicator goals Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation Monitor leave balances, approve/deny leave, and certify time cards Run production and workload reports Communicate with senior management Work Schedule: Full-time, Monday through Friday, 8:00am to 4:30pm Compressed/Flexible: May be available.

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (02102A) Relocation/Recruitment Incentives: Not authorized Bargaining Unit Position: No Financial Disclosure Report: Not required

Requirements & Education

There is no educational substitution at this grade level.

Contact

danny.forbes@va.gov · 478-274-5450

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $89508 – $116362/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government