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Support Specialist (Customer Service and Personnel Records) - Entry Level (Maryland)

National Security Agency/Central Security Service · Department of Defense
📍 Fort Meade, Maryland 💰 $37112 – $75059/yr

Quick Facts

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Job Summary

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people, and facilities worldwide. Support Specialists contribute to the Security and Counterintelligence mission primarily through the Office of Personnel Vetting and Physical Security by tracking, managing and maintaining sensitive security information.

Support Specialists assist with an array of critical tasks, to include creating and maintaining security records, and updating security systems of record

Key Responsibilities

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people and facilities worldwide. In support of this mission, Support Specialists are integrated into the personnel, physical, and counterintelligence security disciplines to ensure highly sensitive information utilized in all security processes are protected and handled in accordance with all applicable laws and policies.

Interfacing with NSA and other agencies, these specialists are the backbone of and the customer service representatives for the Security and Counterintelligence team. Support Specialists work in a myriad of offices.

The responsibilities of a Support Specialist include, but are not limited to: - Track/manage highly sensitive security processes - Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA).

- Prepare accurate and complete reports that document processes, outcomes, and findings - Provide basic security analysis and risk recommendations to decision makers and customers - Create products based on analysis of security and/or counterintelligence data As a Support Specialist in Talent Management (TM), you will play a key role in supporting the NSA workforce throughout the employment lifecycle.

Key duties include: - Creating, organizing and tracking Official Personnel Files (OPFs), recruitment records, and training actions - Retrieving and compiling applicant, candidate, and employee data while ensuring strict data integrity - Entering and maintaining data in appropriate human resources information systems (e.g.

HRMS, PeopleSoft) (manually and electronically) - Identifying opportunities for process improvement to increase efficiency and accuracy - Managing the secure handling of sensitive personnel information according to strict confidentiality requirements.

Requirements & Education

Entry is with a high school diploma or GED and no experience.

Contact

intelcareers@nsa.gov · 1-844-424-4737

Frequently Asked Questions

Which agency is hiring for this position?

This position is with National Security Agency/Central Security Service, Department of Defense.

What is the salary for this position?

The posted pay range is $37112 – $75059/yr.

What security clearance is required?

This position requires a Top Secret security clearance.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-13 · Not affiliated with or endorsed by OPM or USAJOBS.gov

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