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Support Specialist (Machine Room Support) - Entry to Experienced Level (Utah)
Quick Facts
- Hiring Agency: National Security Agency/Central Security Service
- Department: Department of Defense
- Location: Draper, Utah
- Salary: $35749 – $116362/yr
- Hiring Path: Fed Excepted
- Number of Openings: Many
- Security Clearance: Top Secret
- Date Posted: 2026-10-06
- Application Deadline: 2026-10-16
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Job Summary
Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.
Key Responsibilities
As a Machine Room Support Specialist at the Utah Data Center, you will be part of a team responsible for well over 100k square feet of IT Equipment Space (ITES). You will assist in maintaining full control of those rooms, including access lists, safety conditions, security practices and more, all in accordance with NSA/CSS Data Center Policies. You will review and approve machine room access requests daily, ensuring strict compliance with Agency ITES policies and procedures.
You will audit ITES access logs for anomalies, in addition to supporting activities that may have resulted as an after-hours service request. You will conduct daily inspections and monitor room cleanliness, safety, and security. You will provide direct support for capability deployments into ITES you are responsible for. You will have responsibility to review and approve power, space, and cooling permits and contribute to planning activities for future capability deployments.
Perform tasks associated with the activities (i.e., access control, space assignment) of specific machine rooms in accordance with Agency policy and documented standards. Update access lists and rosters and control entry within the room or rooms. Perform routine checks of work performed and report maintenance problems. Conduct room inspections and monitor room cleanliness. Support Specialists work in a myriad of offices.
The responsibilities of a Support Specialist include, but are not limited to: - Track/manage highly sensitive security processes - Prepare accurate and complete reports that document processes, outcomes, and findings - Provide basic security analysis and risk recommendations to decision makers and customers
Requirements & Education
Degree in any field is acceptable.
Contact
intelcareers@nsa.gov · 1-844-424-4737
Frequently Asked Questions
Which agency is hiring for this position?
This position is with National Security Agency/Central Security Service, Department of Defense.
What is the salary for this position?
The posted pay range is $35749 – $116362/yr.
What security clearance is required?
This position requires a Top Secret security clearance.
What is the application deadline?
Applications close on 2026-10-16.
Who is eligible to apply?
This position is open under the 'Fed Excepted' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government
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