WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE COLL - Collection Operations - Collection Operations - Headquarters Collection - Quality & Technical Support REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Analyzes regulatory material and initiates necessary changes.
Advises management concerning training, automated collection, systems data and provides information relative to training, customer accounts services, taxpayer education and communications. Analyzes higher echelon IRM and regulatory material for impact and policies of serviced tax programs and provides authoritative recommendations to improve taxpayer programs/operations. Performs and coordinates taxpayer information.
Analyzes assigned program area to discern any taxpayer data trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support organizational initiatives. Participates in meetings and conferences to provide management officials with advice and assistance concerning training and customer account services.
STANDARD POSITION DESCRIPTIONS (SPD): PD95856 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $74678 – $121371/yr.
This position is eligible for telework.
Applications close on 2026-10-21.
This is a Tour of Duty: Day Shift: Monday - Friday, TOD to be determined at time of selection. 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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