WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education - Operations and Training, Technology Applications Group REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Prepares final reports on identified issues after they have been developed and the service's position has been formulated.
Interprets, develops, adapts, and coordinates analytical reviews of new policies, procedures, and program requirements of the Service and their impact on operations and resources. Applies and disseminates newly developed or revised policies and procedures for use in field operations. Independently studies problems facing operating unit functions or those of particular concern within the organization assigned.
This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills. Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.
STANDARD POSITION DESCRIPTIONS (SPD): PD95020 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $106437 – $172980/yr.
This position is eligible for telework.
Applications close on 2026-10-15.
There are 3 openings for this position.
This is a Tour of Duty: Day Shift, Monday-Friday 8:00am-4:30pm, 40 hours per week. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →