WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): TS - Non Service Center - Customer Account Services, Electronic Products & Services Support (EPSS), E-Help Desk Operations If you are selected for a location that you selected, that location will become your official post of duty. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
The incumbent performs developmental technical and program support assignments involving IRS electronic products and services by applying established procedures, program requirements, and operating instructions to resolve routine customer issues and process program-related work. Provides multi-channel assistance to taxpayers, tax professionals, business partners, and internal customers regarding IRS electronic filing programs and electronic services.
Research routine inquiries involving electronic filing, account access, registration, application status, and processing issues using established IRS systems, job aids, and procedural guidance. Research customer accounts, application records, system information, and processing results using IRS systems to identify routine discrepancies, verify information, and determine appropriate procedural actions.
Resolves recurring issues by applying established business rules and refers situations involving conflicting information, unusual circumstances, or issues outside established guidelines to higher-graded employees. Reviews applications, supporting documentation, and program information for completeness and accuracy. Verifies required information against established program requirements and documents findings using applicable IRS systems and procedures.
Documents customer contacts, research performed, actions taken, and case dispositions in appropriate systems while ensuring compliance with disclosure, security, and records management requirements.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $19.52 – $28.74/hr.
This position is eligible for telework.
Applications close on 2026-10-23.
This is a Seasonal - Work is subject to periods of non-pay status as workload or budget dictates. Season length: 8 to 10 months each year.? Day Shift - Start and stop times are between 6:00AM and 6:00PM position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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