ICE Health Service Corps seeks a Technical Analyst to support technology solutions that improve health care delivery and business operations. Duties include application and workflow support, requirements gathering, testing, documentation, user training, troubleshooting, and project coordination. Candidates should be detail-oriented, strong communicators, and able to learn new technology platforms.
This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.
DUTIES AND RESPONSIBILITIES: Assists with the design, development, implementation, maintenance, and support of technology solutions within the Solutions Development Office portfolio. Supports development of forms, workflows, dashboards, reports, automations, and other business tools using approved technology platforms. Participates in configuring, testing, documenting, maintaining, and improving technology solutions.
Supports front-end user-interface design, back-end data organization, business logic, testing, documentation, release activities, and maintenance, as assigned. Works with IHSC units, HITU offices, program staff, technical personnel, and other stakeholders to identify and understand business needs. Assists in translating operational needs into clear, complete, and usable functional and technical requirements.
Participates in requirements-gathering sessions, demonstrations, workgroups, project meetings, and stakeholder engagements. Documents user stories, business rules, process flows, system requirements, issues, risks, decisions, action items, and related project information. Communicates technical concepts, requirements, system capabilities, risks, and limitations in plain language for non-technical stakeholders.
Assists technical teams and program staff in developing a common understanding of operational needs and proposed solutions. Establishes, manages, and resolves support requests related to Solutions Development Office tools and solutions. Troubleshoots user issues, documents findings, resolves routine problems, and escalates complex issues to appropriate technical personnel or support organizations.
Collaborates with IHSC staff and ICE Office of the Chief Information Officer personnel on support issues requiring coordination. Assists with quality assurance, system testing, user acceptance testing, release planning, and implementation support. Develops and maintains knowledge-base articles, technical guides, standard operating procedures, user instructions, training materials, quick-reference tools, and other documentation.
Ensures materials are accurate, organized, understandable, and accessible to intended users. Provides or supports user training for Solutions Development Office-supported tools and solutions. Assists users in understanding system functions, approved processes, technical changes, and available support resources. Conducts research on technology tools, platforms, and approaches that may support IHSC business needs.
Supports analysis of alternatives, risk assessments, cost-benefit analyses, business-case documentation, and recommendations for process or technology improvements. Reviews project documents, acquisition materials, user guides, privacy documents, reports, and related artifacts. Identifies recurring issues, process gaps, and opportunities to improve workflows, user experience, system performance, and operational efficiency.
Develops metrics, summaries, status reports, and recommendations to communicate assignment progress, outcomes, risks, issues, and proposed actions to the SDO Supervisory Lead and other stakeholders. Supports project planning and execution using waterfall, agile, or hybrid project-management approaches. Tracks tasks, deadlines, risks, dependencies, decisions, and deliverables for assigned projects and workstreams.
Provides technical and programmatic support to project leads, Contracting Officer's Representatives, Project Officers, and other personnel responsible for contractor oversight or project delivery. Assists with technical portions of statements of work, performance work statements, quality assurance surveillance plans, cost estimates, service-level agreements, and other acquisition-related documents, as assigned.
Completes assigned training related to approved technology platforms, technical concepts, privacy, cybersecurity, project management, records management, and IHSC operations. Identifies opportunities to develop knowledge of new tools, platforms, and technical methods that may benefit IHSC. Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Ability to support the design, development, implementation, maintenance, and improvement of business technology solutions using approved platforms and tools. Ability to learn and apply new software platforms, technical concepts, business processes, and organizational standards.
Ability to gather, organize, document, and communicate functional and technical requirements, business rules, process flows, user stories, risks, issues, and action items. Ability to communicate effectively with both technical and non-technical audiences, including translating technical concepts into clear operational terms. Ability to troubleshoot user issues, document findings, resolve routine problems, and appropriately escalate complex technical issues.
Ability to support application testing, quality assurance, release activities, user acceptance testing, and user-support activities. Ability to create and maintain clear, accurate, organized, and accessible technical documentation, user guides, training materials, and standard operating procedures. Ability to conduct research, analyze alternatives, identify process-improvement opportunities, and develop practical recommendations.
Ability to organize work, manage multiple tasks, track deadlines and dependencies, and adapt to changing priorities. Ability to work collaboratively with program staff, technical teams, project leads, contractors, and other internal and external stakeholders. Ability to handle sensitive information appropriately and comply with applicable privacy, cybersecurity, records-management, and information-protection requirements.
Ability to exercise sound judgment, attention to detail, initiative, professionalism, and follow-through in completing assigned work. Minimum Qualifications Applicants must meet the education and professional requirements applicable to their USPHS professional category.
Applicants must possess a bachelor's degree or higher from an accredited institution in health care, information technology, business, public administration, data analytics, project management, or another related field, and at least two years of relevant experience.
Relevant experience may include technology support, application development, business analysis, requirements gathering, workflow automation, data management, project support, health care operations, process improvement, technical documentation, user support, training, or comparable multidisciplinary work.
Applicants must demonstrate: Interest in technology, data, systems improvement, automation, or digital transformation; Ability to learn new software platforms, technical concepts, and business processes; Strong written and verbal communication skills; Ability to organize information, document requirements, and summarize complex issues clearly; Ability to work collaboratively with technical and non-technical stakeholders; Strong attention to detail and willingness to follow established standards and procedures; Ability to manage multiple tasks and adapt to changing priorities; High degree of initiative, professionalism, and follow-through; and Ability to appropriately handle sensitive information and comply with privacy, security, and records-management requirements.
The following experience or knowledge may strengthen applicant preparation but is not required at the time of appointment: Microsoft SharePoint, Power Apps, Power Automate, Dataverse, Power BI, or other Microsoft 365 tools; Low-code or no-code platforms, such as ServiceNow, Salesforce, Appian, Pega, or comparable tools; Databases, data tables, forms, workflows, reports, dashboards, or data management; User-interface design, user-experience principles, or human-centered design; Software-development concepts, including variables, logic, application programming interfaces, data structures, or scripting; and Programming or markup languages, such as HTML, CSS, JavaScript, Python, C#, .NET, Go, or comparable languages.
If the incumbent holds a clinical license or certification, the incumbent is responsible for fulfilling the requirements of the applicable licensing or certifying body to maintain currency.
This position is with Immigration and Customs Enforcement, Department of Homeland Security.
The posted pay range is $1 – $150000/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-12-02.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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