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Technical Support Specialist, NF4

U.S. Marine Corps · Department of the Navy
📍 Quantico, Virginia 💰 $85000 – $95000/yr

Job Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Major Duties

Serves as Program Specialist for the Future Operations Branch, Marine and Family Programs Division (MF), Manpower and Reserve Affairs Department, Headquarters, United States Marine Corps. Assist with the operational effectiveness and technical efficiency for all Information Technology (IT) functional areas for MF to include Family Care, Family Readiness, Personnel & Professional Development, Military Personnel Services, Behavioral Programs, Semper Fit, and activities worldwide. Coordinates work priorities in cooperation with and reports to the Innovation/IT Modernization/CIRRAS Functional Systems Section Head. Liaise with other sections and branches including IT to solve operational problems; confer with systems, programming, and operational personnel to coordinate activities to minimize operational problems, confer with Functional Systems Section Head to establish priorities and set deadlines; maintain records and prepare correspondence and reports; attend meetings. Troubleshoots customer and system problems and issues; provide technical support to internal and external customers. Serves as part of the Functional Advocate Team for the Command Individual Risk Resiliency Assessment System (CIRRAS). Produces a wide range of documents, which require complex formats, to support office automation functions. Responsibilities include creating, editing, and reformatting lengthy reports that require advanced features, such as generating tables of contents, compiling statistical data with multiple columns, preparing technical directives, drafting correspondence, and listing exhibits. Additional tasks involve using databases or spreadsheet software to enter, revise, sort, calculate, and retrieve data for standard or special reports, as well as using graphics software to produce graphic symbols, charts, and graphs. Gathering statistical data, monitoring and reporting on support budgets, assisting in developing financial plans; assisting with web-based MF IT support tickets. Represents MF while interacting with customers external to the organization. Ensures the business rules for the Division are supported by IT technical system designs, deliver functional requirements, end user interface, innovation, and digital analytics to staff members in the Branch. Develop operational guidelines for the full range of actions and standards for program operations when established guidelines have not been successful, do not apply or none are available. Implements high visibility or complex program plans that significantly affect overall operation and credibility of the agency to meet Marine Corps Community Services (MCCS) objectives. Coordinates and integrates project activities that require negotiation with representatives inside and outside the organization, and resolution of conflicts and controversial disputes over applicability of guidelines and operation of programs. Manages leads or administers project resources. Research Division and outside data collection efforts and systems. Works across the Organization as the MF representative to senior level forums and working groups to ensure data acumen, digital interoperability, information/process sharing, and system integration of the organization. Ensures stakeholders have the necessary access to .mil and .org systems, based on appropriate roles/permissions. Develops IT system functional requirements, market research, quarterly IT procurement, fiscal budget development, and contractual documentation including Department of Navy Application and Database Management System (DADMS), Information Technology Procurement Review (ITPR), Performance Work Statements (PWS)/Statement of Work (SOWs) and Statement of Objectives (SOOs) for task orders leading to acquisition of IT systems, and equipment and services required for projects. Conduct reviews and assessments of contract proposals, defining system requirements for implementation, replacement or modification of existing systems when necessary and serves as Contracting Officer Representative (COR) to support the contracting projects for IT. Serves as an M&RA backup SharePoint Online (SPO) Hub Manager when needed. Execute SharePoint requirements, development, implementation, and management. Schedules, coordinates, supervises, and evaluates systems training for Division field personnel, delivers classroom training, as required. Adheres to safety regulations and standards. Reports observed workplace hazards, injury, occupational illness, and/or property damage resulting from workplace mishaps to supervisor. This is a white-collar position where occasional lifting to 20 lbs. may be required.

Contact

hqhr.vacancies@usmc-mccs.org 703/432-0435

Source: USAJOBS.gov — U.S. Federal Government

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