The Telecommunications Equipment Operator provides comprehensive telephone and telecommunications support to all VISN 12 facilities and customers, and is part of the VISN 12 Centralized Attendant Center located at the William S. Middleton Memorial Hospital in Madison, WI. This is an Open and continuous announcement, applicants will be reviewed and sent to the Hiring Manager as they are submitted until vacancies are filled.
Major duties include but are not limited to: Performs telecommunications support assignments, which involves a significant amount of customer service in recognizing and routing patient and other inquiries Provides information of a routine nature and receives and directs callers to the appropriate area Provides general telephone and visitor referral services Operates VISN 12 Centralized Attendant telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunications software Regularly provides customer service to a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers Initiates a trace with local telephone and police authorities on threatening or emergency related calls Answers/places recurring types of telephone calls such as internal network and routine long-distance calls Furnishes information to customers concerning telephone extensions, organizational functions, and staff information Operates computerized telecommunications systems, and/or performs support and service functions requiring knowledge of telecommunications processing sequences, procedures, user and/or program functions, computer requirements, and/or techniques associated with the maintenance of the system Performs work related to maintaining, listing, and monitoring computer generated telephone files Sets up, operates, and monitors. computer systems and peripheral equipment such as printers, code alarms, and other monitoring equipment as needed Work Schedule: 8:00am to 4:30 PM, rotating weekends and holidays Position Description/PD#: Telecommunications Equipment Operator/PD11166A
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
William.Mott2@va.gov 4106057000 X54766
Source: USAJOBS.gov — U.S. Federal Government
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