The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. This position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital in Madison, WI.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited, to the following: Provides callers with information of routine natures. Receives and directs callers to appropriate area. Provides general telephone and visitor referral services. Operates telephone system to receive and connect incoming and outgoing calls by computerized equipment.
Receives telephone trouble call and maintains a trouble log. Operates the internal and external paging system. Maintains, lists and monitors computer generated telephone files. Performs files maintenance work such as updating user names, departments and telephone directories. Sets up, operates and monitors computer system and peripheral equipment. Tests computer and telecommunications equipment for operation. Performs appropriate system maintenance procedures.
Performs other related duties as assigned. Work Schedule: Full-Time: Monday-Friday, 8:00am - 4:30pm Recruitment Incentives: Authorized Critical Skills Incentive (CSI): Not approved
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52957/yr.
This position requires a Other security clearance.
Applications close on 2026-10-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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