This position is located at the Minneapolis VA Health Care System (MVAHCS), specifically within the Patient Experience Office in Minneapolis, MN.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities will include: Operates the medical center's telephone line; Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients; Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call; Verifies patient appointments; Maintains the confidentiality of patient and employee information received; Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner; Handles a full range of telephone calls including local, long distance and overseas calls; Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills; Perform other related duties as assigned Work Schedule: Monday-Friday 7:30am-4:00pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).
VHANationalRecruitmentCenter@va.gov (844)456-5208
Source: USAJOBS.gov — U.S. Federal Government
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