This position is located in Health Administration Service at the Ralph H Johnson Department of Veterans Affairs Medical Center. The incumbent is an experienced telephone operator who operates the medical center switchboard working rotating shifts.
Duties include, but may not be limited to the following:: Monitors various Medical Center alarms and initiating emergency call procedures as required. Operates the audio and radio paging systems to contact staff members on call during both regular and irregular duty hours. Establishes connections for conference calls for key medical center personnel as requested.
Maintains an accurate listing of patients, as well as key employees and other records incidental to the telephone system, that are used regularly to give information by telephone and assist in the routing of visitors. Maintains on-call roster of physicians, technicians, and other Medical Center personnel for location during non-administrative duty hours and an alphabetical listing of all employees. Handle a variety of difficult calls requiring extensive seasonal involvement.
Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other related duties as assigned. Work Schedule: Different rotating tours of duty that are 8 hours a day, 5 days a week with rotating weekends and holidays. Subject to changed based on Agency Needs. Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator/PD07555ARelocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Rosemay.McIntosh@va.gov · 404-321-6111 X123637
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $36409 – $47334/yr.
Applications close on 2026-10-23.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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