This position is located in the Telecommunications Unit at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Center, in Lebanon, PA. The primary purpose of this position is to perform a variety of functions, including providing 24/7 coverage for telephones, process incoming calls, and monitor alarm systems.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities will include: Operates the medical center's telephone line; Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients; Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call; Verifies patient appointments; Maintains the confidentiality of patient and employee information received; Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner; Handles a full range of telephone calls including local, long distance and overseas calls; Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills; Perform other related duties as assigned Work Schedule: Monday - Friday; Full - Time, 7:00am - 3:00pm with alternating holidays & 3:00-11:00pm with rotating weekends and holidays, weekends day shift hours or 8:00am- 8:00pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $37146 – $48293/yr.
Applications close on 2026-11-02.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →