The Teller (Agent Cashier) is located within Fiscal for the West Palm Beach VA Healthcare System (WPBVAHCS), within the VA Sunshine Healthcare Network (VISN 8). The facility supports inpatient, outpatient, and community-based services and processes a high volume of financial transactions involving veterans, employees, and external entities.
The incumbent serves as an Agent Cashier (Teller) responsible for performing authorized cashiering, disbursing, and related accounting functions in accordance with Department of Veterans Affairs (VA) and U.S. Department of the Treasury regulations. The position requires independent performance of fiscal duties involving the collection, custody, disbursement, and control of public funds.
The incumbent exercises judgment, maintains strict accountability, and assumes personal financial responsibility for all funds entrusted. Additional Duties Include But Not Limited To: Receives, examines, and records all forms of payments, including cash, checks, electronic funds transfers, and other negotiable instruments.
Transactions include but are not limited to: first party patient copayments (Means Test, pharmacy, inpatient/outpatient), third party insurance collections, debts owed to the U.S. Government, Personal Funds of Patients (PFOP), and General Post Fund (GPF) deposits.
Performs authorized disbursements in accordance with established delegations, including beneficiary travel reimbursements, employee travel advances, patient refunds, incentive therapy payments, and issuance of convenience checks or third-party drafts. Examines vouchers, invoices, and supporting documents for accuracy, proper authorization, correct fund citation, and compliance with VA, Treasury, and GAO regulatory requirements.
Determines the negotiability and authenticity of negotiable instruments, adequacy of identification, and validity of signatures. Verifies endorsement and ensures all required documentation accompanies each transaction. Maintains accountability for an assigned cash advance fund and is personally responsible for safeguarding Treasury funds received through the Lead Agent Cashier. Balances all transactions daily to ensure proper recording, reconciliation, and reporting.
Issues prenumbered, accountable receipts for all remittances, ensuring correct appropriation codes and maintenance of all control documents and supply of accountable forms. Determines the need for replenishment of funds based upon analysis of disbursements, anticipated obligations, and established schedules. Submits replenishment requests as necessary through approved channels.
Processes all cash collections and disbursements using standard automated financial systems (e.g., VistA, IFCAP, or successor systems), ensuring transactions are posted, balanced, and reconciled in accordance with internal control standards. Balances daily cash receipts, disbursements, and negotiable instruments to official system records and reconciliation reports.
Prepares and processes daily deposits in compliance with Treasury and VA policies, coordinating with financial institutions or armored car services as applicable. Initiates and tracks replenishment of funds through authorized fiscal channels and maintains detailed documentation of all replenishment actions. Reviews and researches discrepancies or variances, prepares reports of findings, and provides documentation to accounting staff or supervisory officials.
Maintains all required financial records and logs, including accountability ledgers, cash reconciliation reports, check/draft inventories, and deposit documentation.
Provides technical assistance to accounting technicians and participates in monthly account reconciliations and reporting to the Austin Finance Center Provides courteous and professional assistance to veterans, employees, visitors, and vendors regarding payments, account balances, refund status, and related matters. Explains financial policies, payment procedures, and cash handling processes clearly and accurately.
Maintains composure and professionalism in handling sensitive or emotional customer interactions in accordance with VA customer service standards. Coordinates with internal services such as Fiscal, Revenue, Pharmacy, and Travel to resolve discrepancies, verify information, or complete transaction processing. Ensures the security of the Agent Cashier area by restricting access and maintaining control over cash, negotiable instruments, and accountable forms.
Applies knowledge of Treasury and VA regulations, accounting principles, and banking practices related to cash management, disbursing operations, and financial accountability. Exercises independent judgment to resolve technical or procedural problems not covered by established guidelines. Implements and ensures compliance with new or modified VA financial management programs, including electronic payment systems, credit card transactions, and third party collection programs.
Work Schedule: Monday through Friday, 8:00 am to 4:30 pm. Virtual: This is not a virtual position. Position Description/PD#: Teller (Agent Cashier)/PD031250 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Kathryn.Miller1@va.gov · 1-407-631-8452
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $48361 – $62869/yr.
This position requires a Other security clearance.
Applications close on 2026-09-04.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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