This position serves as a Transportation Assistant in the Travel Center and Veteran Transportation Service of the Central Business Office (CBO) at Central Arkansas Veterans Healthcare System (CAVHS). The position serves as a primary point of contact for Veterans, staff, and transportation vendors, other stakeholders to ensure travel services and payments are processed accurately and timely in accordance with applicable VA regulations, policies, and procedures.
Major duties include but are not limited to: Answers inquiries in person and via telephone from patients and/or families regarding eligibility for transportation services including air ambulance, commercial air, taxi, ambulance, and personal transportation. Serves as point of contact for clinical staff regarding eligibility for transportation services. Interviews individuals to obtain information to determine eligibility and legal entitlement for transportation services.
Interprets and applies policies, regulations, and laws to insure Veterans meet eligibility requirements for benefits. Advises individuals and their beneficiaries or representatives of financial obligations and their rights to appeal. Addresses a variety of benefits and/or obligations regarding transportation services.
Maintains familiarity with public laws pertaining to Veterans benefits, state commitment laws, worker's compensation, humanitarian services, reimbursable insurance, third party billing, privacy act and release of information. Exhibits tact and diplomacy during interactions with patients, staff, and co-workers. Communicates in person, via telephone, via electronic mail and through shared documents with coworkers and supervisors.
Communicates with a variety of individuals including physicians, nurses, technical support staff, Veterans, and Veterans' families. Enters information into computer system (patient registration, disposition, record tracking, appointment management, etc.). Uses complex patient databases to track eligibility, enrollment status, and demographic information. Performs regular reconciliations and adjusting account balances related to special mode transportation services.
Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment. Manages and correctly determines which fund control points to utilize when processing authorizations and payments. Work Schedule: Monday - Friday 7:30AM - 4:00PM (Subject to change based on the needs of the Agency) Telework: Unavailable Virtual: This is not a virtual position.
Position Description/PD#: Transportation Assistant/PD99910S Relocation/Recruitment Incentives: May not be authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Dionne.Schreckengost@va.gov · 318-466-2936
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40736 – $52957/yr.
Applications close on 2026-10-15.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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