The incumbent serves as a Transportation Assistant - Transportation Coordinator acts as primary contact to Veterans for transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program.
MAJOR DUTIES: Scheduling, Data Collection & Tracking Support Performs work involving consult management, appointment scheduling and admissions scheduling. Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS). Performs a basic analysis of the data and generates a variety of reports.
Incumbent will evaluate documents, e.g., sampling plans, permit applications and other data collection forms. Aggregates in-coming data from a variety of sources. Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Receives DSS extracts to verify that the workload being captured in DSS is correct.
Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies, etc. Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers.
Performance Measures Support Coordinates service practices that decrease waits and delays for patients in all specialty areas. Plans consult processing flow to ensure veterans receive consultation services in a timely manner. Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
Administers quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes. Coordination, Program Planning and Advisory Services Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program.
Plans and directs programs that provide support services functions and require the application of specialized knowledge and skills. Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc. Review workload types in Veteran Transportation Service e.g.
outpatient clinic visits, surgical admissions. Daily validate program workload and ensure reporting is accurate. Responds to "action required" notifications, ensuring the primary providers are correct. Coordinates the day-to-day operation of VTS program flow, processes, and functions. Provides technical and management guidance necessary to achieve the optimum use of service resources.
Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services. Provides advisory services to the Supervisor regarding the requirements and implications of the office services provided. Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs. Performs other related duties as assigned.
NOTE: The VA is transitioning to a new Federal Electronic Health Record (EHR) system, and Cerner is one of the technology partners involved in supporting this modernization. Cerner is a comprehensive electronic health record (EHR) system used by healthcare organizations to manage patient information, clinical workflows, and hospital operations digitally. Preferred Experience: Please indicate any CERNER experience on your resume.
Physical Requirements and Work Environment: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes.
Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there may be risk of exposure to disease.
Work Schedule: Tues-Fri 0930-1800 and Sat 8-430 Telework: Not Authorized Virtual: This is not a virtual position Position Description/PD#: Transportation Assistant/PD99780S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at this grade level.
Robert.Wheaton@va.gov · 317-988-0095
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45832 – $59581/yr.
Applications close on 2026-10-27.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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