VA Portland Health Care System (VAPORHCS) is a 303 consolidated bed facility, university affiliated, teaching, research and clinical center with a highly diverse patient care population in outpatient, inpatient and extended care settings. The Veterans Transportation Program (VTP)/Beneficiary Travel (BT) department administers beneficiary travel program benefits to Veterans who meet eligibility criteria.
Major duties, include but are not limited to: Utilizing various software applications to accurately determine and/or verify Veteran eligibility and amount owed for travel reimbursement according to national and local rules, regulations and standard operating procedures. Assisting Veterans with waiver applications when Veteran has experienced a major change in income for the current year or is requesting deductible be waived due to financial hardship.
Reviewing clinical request for transportation at VA expense utilizing CPRS and determines best mode of transportation i.e. VTS, common carrier or special mode based on cost effectiveness and patient medical needs. Arranging all modes of transportation via Veterans Transportation Service (VTS), air ambulance, commercial air, taxi, ambulance, bus and/or independent transports.
Corresponding with hospital staff, traveler and/or representative, and vendor to determine the most dependable and economical mode of transportation. Prepares appropriate documentation and/or scheduling for traveler according to government transportation availability, government rates or substantial rates.
Reviewing requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization. Recognizing and understanding customers and providing information and/or services to Veterans, Veteran's families, Veteran's representatives and/or facility staff. Handling conflict and problems in dealing with customers constructively and appropriately.
Collecting, organizing, tracking and counting all beneficiary travel reimbursement forms from various locations throughout the facility. Ordering office supplies for the section and responsible for tracking and organizing orders. Posting employee time cards as supervisor instructs, assisting supervisor with reconciling time card discrepancies and serving as the point of contact for time card related questions and actions. Performs other related duties as assigned.
Work Schedule: Monday - Friday, 8:00am - 4:30pm PST Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD21147A, PD21146A, and PD21145A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at the GS-6 grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
sophia.whittick@va.gov · 813-442-3938
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $39230 – $63605/yr.
Applications close on 2026-10-06.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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