The Veterans Outreach Program Specialist serves as the principal outreach staff member for Military Reserve and National Guard members returning from the Global War on Terrorism (GWOT), Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND). The nature of the job requires travel throughout an assigned geographical area away from the Vet Center.
This position involves a multi-grade career ladder. The major duties listed represent the full performance level of GS-11. At the lower grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level.
The incumbent will have an office at the Vet Center; however, it is expected that a major portion of the services provided will be conducted away from the office, in the offices of other agencies, in "nontraditional" settings, and in military, reserve, and National Guard facilities. The nature of the job requires travel throughout an assigned geographical area away from the Vet Center.
Major duties include, but are not limited to: Providing information, explanation of services, support, and connection to a variety of individuals of various educational, environmental, ethnic, and cultural backgrounds, regarding benefits and eligibility to VHA, RCS, Veterans Benefits Administration (VBA) and the National Cemetery Administration (NCA).
Developing, managing, and distributing outreach materials to include brochures, presentations, flyers, fact sheets, web content, and other targeted information which highlights Vet Center services and locations as well as the combat Veteran experience. Creating presentations and materials with information in the appropriate format to allow the Veteran and/or Service Members, their families and representatives to understand the information they are receiving.
Serving as a community liaison representing the Vet Center with organizations to include but not limited to Veterans Service Organizations, community groups, and others whose interest is in helping and protecting Veterans, their families, and their representatives. Collaborating closely with Vet Center direct service providers, helps initiate client referrals, and follows up to ensure client needs are being met timely.
Collaborating, participating in the planning, coordinating, and executing of a variety of outreach events. Preparing documentation of contacts, client visits, and administrative activities in accordance with program guidelines and policies. Driving a Government Owned Vehicle (GOV) and a Mobile Vet Center to perform outreach services on a daily basis. Each Mobile Vet Center may be up to 40 feet long.
Setting up and closing the Mobile Vet Center for operation, i.e., leveling the Mobile Vet Center, checking communications systems, electrical systems, etc. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Some nights and weekends may be required to meet mission. Telework: Not available. Virtual: This is not a virtual position.
Position Description/PD#:Veterans Outreach Program Specialist (VOPS) PD# 76028A and PD# 76029A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Physical Requirements: Work is usually performed sitting at a desk, in news conferences, briefings, meetings, etc.; or riding in an automobile or on public transportation. A high level of physical energy is required, as the incumbent will be expected to meet with many people in many different locations in the course of a workday. Must be able to operate a passenger vehicle or larger vehicle that does not require a commercial driver's license. To operate the MVC.
the incumbent uses moderate physical effort in operating hand and foot controls. When assigned to drive the MVC to outreach sites, the incumbent encounters all types of traffic and weather in route to assigned outreach site. Incumbent is responsible for driving the MVC in all types of weather and traffic situations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
If selected, the incumbent must: Submit a completed OF-345, Physical Fitness Inquiry for Motor Vehicle Operators. To drive a government vehicle, the incumbent will be subject to a pre-placement evaluation and once every 4 years through employee occupational health (EOH). Complete a pre-employment physical.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61722 – $97087/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-29.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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