The position is located in the Department of Veterans Affairs, Chicago, IL Regional Office. The Veterans Service Representative (Authorization Quality Review Specialist) is an integral part of the VSC quality assurance program and is a key technical adviser to the Veterans Service Representatives in the Regional Office.
The purpose of this position is to measure individual performance quality and identify training needs through review and assessment of completed compensation and pension claims.
Duties include, but are not limited to: Performing individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducting focused "in-process reviews" for cases to determine the accuracy of claims action taken.
(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. Evaluating and identifying deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization.
Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports. Developing various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
Ensuring all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Work Schedule: Full Time, M-F 8:00am - 4:30pm Compressed/Flexible: No Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position Position Description Title/PD#: Veterans Service Representative (Authorization Quality Review Specialist); PD37136A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: Yes
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone - no substitution of education for experience is permitted.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $100059 – $130080/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-11.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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