The Veterans Service Representative (VSR) (Authorizer) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.
Major duties and responsibilities include, but are not limited to: Serve as the primary authorizer for unusually complex claims, including terminations and disallowed benefits. Provide second-signature approval on high-level administrative decisions to ensure technical accuracy and completeness. Analyze and decide on complex military service claims - such as character of discharge, presumed death, line-of-duty determinations, and fraud.
Review decisions prepared by Veterans Service Representatives (VSRs), ensuring clarity, thoroughness, and empathetic wording. Clearly explain final complex decisions to veterans via mail, phone, or in-person. Draft Statements of the Case for authorization appeals and guide veterans through post-decision processes. Accurately enter adjudication data in electronic systems, generate award notifications, and issue benefits payment decisions.
Review incoming case documentation, perform routing or take action as appropriate on mail evidence. Promotion Potential: None Work Schedule: Full time, Monday through Friday, 8:00 A.M. to 4:30 P.M. Compressed/Flexible: Not Authorized Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.
Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (Authorizer), 02105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $74678 – $97087/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-05.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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