The Fiduciary Veterans Service Representative (FVSR) is responsible for making factual quasi-legal and subjective determinations involved in the administration of all types of beneficiary estates, the protection of their benefit rights, to include the misuse process when necessary, the routine handling of legal matters, and the identification of legal questions.
The Fiduciary Veterans Service Representative (FVSR) will explain benefit programs and entitlement criteria, conduct interviews, identify issues, gather relevant evidence, generate decision documentation, and input data necessary to generate an award, when applicable. Specifically, the FVSR will: Analyze and make the final determination of the competency of Veterans and other VA beneficiaries and provide the final notification of the determination.
Adjudicate award actions for the Fiduciary Program, to include release of retroactive payments, suspended, resumed, terminated and/or recovered when appropriate. Authorize, review and approve the pending award action for technical accuracy, clarity and thoroughness, ensuring beneficiaries receive all benefits to which entitled, including those pertaining to dependents. Prepare Statements of the Case (SOC) on Fiduciary Program appeals.
Give final approval of accounts received from VA appointed fiduciaries and develop for discrepancies as needed, prior to approvals. Provide Promulgation Team training when needed, serve as a VSR and LIE expert providing technical guidance for actions taken by FSR's, and communicate with Veterans, beneficiaries, Office of Inspector General, Regional Counsel, and other Fiduciary Hub employees as required to obtain and clarify information.
Complete all work in an electronic environment, updating all computer systems to include VBMS-R, Share, VBMS-A, Virtual VA, and VBMS-Fiduciary, FAST, and Case flow, while providing training to members of the Fiduciary Hub, RO employees, service organizations, and stakeholders. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-10/11. Work Schedule: Full time, Monday through Friday (7:30am -4:00pm) Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday.
Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. This position has an in person essential function. The candidate must physically report to the office on a reoccurring basis. Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative, 39713A and 37530A
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
patricia.arroyo@va.gov · 313-596-7250
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $71082 – $101533/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-13.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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