The Voluntary Services Officer is responsible for supervising Voluntary Service Specialists and Program Specialists at the Baltimore VA Medical Center (VAMC), Perry Point VAMC, and at the Loch Raven VAMC.
Responsible for supervising and managing the coordination of the day-to-day activities of the Center for Development & Civic Engagement/Voluntary Service and assisting with various support activities for the Public Affairs and Community Outreach Programs throughout the VAMHCS.
***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties include but are not limited to: Planning, directing, coordinating, implementing, and evaluating voluntary service, community engagement, philanthropic development, and donation programs within a large, complex healthcare organization.
Developing operational policies, procedures, performance measures, and program improvements to ensure organizational effectiveness and compliance with applicable laws, regulations, and agency requirements. Providing administrative and technical oversight of subordinate personnel.
Planning and assigning work, establishing priorities, evaluating performance, identifying training and developmental needs, resolving workplace issues, and ensuring effective utilization of personnel and resources to accomplish organizational goals.
Developing and implementing short- and long-range strategic plans, conducting comprehensive needs assessments, analyzing program performance, identifying operational deficiencies, and recommending innovative solutions to improve service delivery, resource utilization, and organizational outcomes. Managing and evaluating volunteer recruitment, screening, selection, placement, orientation, training, recognition, retention, and performance management activities.
Ensuring volunteer assignments support organizational needs, patient care priorities, safety requirements, and established policies and procedures. Developing, justifying, executing, and monitoring operating budgets; overseeing donated funds, gifts, and in-kind contributions. Evaluating resource requirements and maintaining financial accountability, internal controls, and compliance with applicable fiscal policies and procedures.
Establishing and maintaining collaborative relationships with Veterans Service Organizations, nonprofit organizations, corporations, educational institutions, government agencies, and community stakeholders to expand volunteer participation, philanthropic support, and resources benefiting Veterans and healthcare programs.
Interpreting and applying federal laws, VA regulations, organizational policies, and accreditation standards governing volunteer management, donations, personnel administration, fiscal accountability, and program operations. Identifying risks and implementing corrective actions to ensure compliance and operational integrity.
Providing technical guidance, consultation, and recommendations to leadership on volunteer management, community engagement, donation programs, and organizational priorities. Preparing analytical reports, conducting briefings, representing the organization at meetings, and communicating effectively with internal and external stakeholders. Performing other duties as assigned.
Work Schedule: Full time, Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: This position may be authorized for Ad hoc telework, according to VA guidelines. Ad hoc is defined as occasional, non-recurring telework.
There is no educational substitution at this grade level.
VHANationalRecruitmentCenter@va.gov · (844)456-5208
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $121785 – $158322/yr.
This position is eligible for telework.
Applications close on 2026-11-05.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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