This position is located at Corporal Michael J Crescenz VA Medical Center, Medicine Service Product line. The incumbent is directly accountable to the Supervisory Business Manager and ACOS/Medicine for the overall planning, implementation and analysis of activities that relate to the daily administrative and clinical operations of Medicine Service. This service contains over 400 employees and provides direct care to approximately 30,000 Veterans per year.
Program Administration Maintains productive working relationships with the Medicine Service subspecialty clinic staff. Participates in monitoring clinical productivity and efficiency, medical documentation, and as required makes recommendations to the Medicine. Supervisory Business Manager for enhancements that meet CMCVAMC, VISN and VHA standards for waits, delays and customer service.
Oversees administrative activities related to Title 38 physicians in terms of assuring timeliness of relevant actions relating to the appointment, reappointment, advancement, or change in appointing authority of Title 38 physicians. Continually monitors compliance with all external accrediting agency standards that impact within Medicine Service and ensures that adequate plans are developed for areas identified as noncompliant.
Continuously monitors patient satisfaction levels and, as assigned, assists with patient complaint investigations. Interacts with the Supervisory Business Manager and other Medical Center management to resolve issues related to cost effectiveness and quality of care.
Assists in developing data management procedures and systems that produce accurate reporting of workload and resource utilization within the service line to generate recurring and nonrecurring reports that analyze clinical efficiency and resource utilization levels. Assists in developing clinical practice management procedures and patient flow processes that generate accurate provider workload, provider efficiency, and resource utilization reports.
Incumbent assists the Supervisory Business Manager with the formulation of the annual budget submission and with quarterly review of all fund control point activity. Incumbent assists with the development of both long and short-range policies and plans for Medicine Service administration by coordinating the needs of the organization(s) for which accountable.
Incumbent provides formularized planning direction for the Medicine Service under the direction of the Supervisory Business Manager and/or ACOS. Incumbent will recognize the need for new policies and procedures and then elevate these needs to the attention of the Supervisory Business Manager and ACOS. Assists the Supervisory Business Manager with preparation of all subspecialty sections' equipment requests and acquisition packages.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30 am - 4:00 pm Position Description/PD#: Administrative Officer/PD072210
There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Beverly.Smith2@va.gov · 610-384-7711 X4657
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $68013 – $88421/yr.
This position requires a Other security clearance.
Applications close on 2026-11-03.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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