The Administrative Officer (AO), serves in the Executive Director Office at the VA Palo Alto Health Care System. The position encompasses many diverse areas and requires in-depth knowledge of the entire health care system. The AO is responsible for performing analytical studies, developing procedures, facilitating organizational process improvement activities, assisting in organizing policies for administrative managers, and preparing reports for organizational leadership.
The Administrative Officer (AO) is responsible for planning and developing complex administrative activities. Duties include but are not limited to: Provides administrative management and guidance for the Office of the Director and its operational services, interpreting policies, laws, and regulations and recommending solutions to administrative issues.
Reviews, tracks, and coordinates responses to patient complaints, patient advocate requests, congressional inquiries, Office of Inspector General reports, issue briefs, and other time-sensitive correspondence. Coordinates the review, revision, and implementation of policies and standard operating procedures; reviews facility policies requiring executive concurrence and recommends corrective actions.
Coordinates recruitment and hiring activities for service chiefs, executives, and Title 5 employees, including developing position descriptions and functional statements, initiating personnel actions, assisting with vacancy announcements, and arranging interview panels.
Maintains personnel-related records and prepares documentation for performance management, incentives, awards, telework agreements, organizational changes, and other personnel matters; supports implementation of approved All Employee Survey action plans.
Serves as the Automated Data Processing Applications Coordinator and Personal Identity Verification sponsor, coordinating user access, basic technical troubleshooting, access reviews, equipment and software needs, and PIN resets. Develops and facilitates process improvement projects using Lean, Six Sigma, and project management techniques to improve administrative workflows and ensure timely completion of action plans.
Supports leadership committees, councils, and workgroups by coordinating assigned activities, participating in meetings, and documenting proceedings and action items. Conducts qualitative and quantitative analyses of program operations, resource needs, and performance trends; investigates deviations and recommends improvements to program efficiency and effectiveness.
Prepares studies, reports, executive decision memoranda, and briefings that present findings, implementation strategies, and recommendations to the Director, Health System Specialist, and other management officials. Work Schedule: Monday-Friday 8:00am-4;30pm Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD01447O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
danielle.garrison@va.gov · 650-694-6000 X15166
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $93358 – $121371/yr.
Applications close on 2026-11-09.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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