The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team ( PACT) model. The MSA is responsible for scheduling and managing patient appointments, as well as, and interpreting and verifying provider orders. The MSA operates computerized programs and data bases in order to enter, modify, and retrieve sensitive information from electronic medical records, scheduling systems, and reports.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo a. Makes appointments for new and follow up clinic visits tor patients belonging to one or more providers in accordance with VHA Outpatient Scheduling Processes and Procedures. b. Uses monitors such as RTC and PCMM for appointment management. c. Responsible for ensuring check in/out of patients through the Appointment Management software program system. d.
Participates in improving patient flow in the clinic which includes receiving patients/family members, processing walk in patients, processing travel benefits, and release of records/information. e. Resolves problems independently, to the extent possible without nursing or physician intervention. f. Determines eligibility and entitlement to VA medical benefits. Process TRICARE patients as necessary. Patients are eligible Veterans and TRICARE beneficiaries. g.
Ensures all pertinent information is obtained from the patient and entered into the patient's data in the computer system. h. Promptly completes assignments for a variety of patients in a timely manner, demonstrating initiative and independence. i. Practices universal precautions at all times and infection control standards, regulations, and practices. j.
Provides assistance to patients in such a manner that potential and/or identified risks are anticipated, minimized, or eliminated. k. Independently ensures that the work environment is safe, organized, restocked and that equipment is functional. Communicates problems/concerns to supervisor as necessary. l. Employs appropriate and cost effective use of supplies and equipment. m. Ensures patient appointments are scheduled within designated timeframes. n.
Ensures patients are offered and educated on VVC, Phone and Telephone appointments. o. Participates in performance improvement activities and principles of Patient Aligned Care Team but are not limited to; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. p.
Establishes effective interaction and communication with patients, families and members of the health care team. q. Demonstrates knowledge, skill, and ability to recognize and respond appropriately to emergency situations. Maintains current BLS certification r. Provides competent patient care in a manner which insures safety of patients, visitors, staff, and self. And adheres to safety standards, regulations, and practices. s.
Follows established practices and reports to supervisor, as promptly as possible, any occupational illness or injury sustained. t. Documentation contributes to planning, coordination; implementation and evaluation of care rendered and is descriptive of the patient's behavior, condition, and responses. u. All documentation is entered on the appropriate tools according to policy and guidelines. Work Schedule: Monday - Friday; 8:00am - 4:30pm Compressed/Flexible: Not available.
Telework: Not available. Virtual: This is not a virtual position.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shawanda.Jackson@va.gov · 813-391-2368
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $49028 – $63736/yr.
Applications close on 2026-09-11.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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