This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Health Administration Department, This position is assigned to the ED patient care delivery team. The team provides the majority of the healthcare needs for the assigned panel of patients.
All team members interface and collaborate with large healthcare system providers, including VA and non-VA specialist, hospitals, diagnostics, and treating facilities and community based programs.
Major Duties Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers & clinics as conflict with staffing and/or coverage occurs.
Confirms patients are ready for clinic appointments by providing prep material and/or instructions prior to appointment date. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Participates in daily huddles and treatment team meetings where patient care planning and management occur. Daily review of active/pending consults, unverified orders list, Recall list and Audiocare communications for accuracy and disposition.
Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care. Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.
Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. Responsible for maintenance of supplies and forms. Requires knowledge of frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles.
Work Schedule: 7:30am -4:00pm with rotating weekends and holidays Compressed/Flexible: Not Available. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 10511F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shenetra.Chatman@va.gov · 912-408-2900 X2721
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47488 – $61734/yr.
Applications close on 2026-10-20.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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