The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator for the local office of Community Care. The MSA works collaboraOvely with other members of an expanded health care Team including Community providers, Third Party Administrators, pharmacists, social workers, dieOcians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and Timely treatment of patients and maintains appointment schedules for all Community Care.
Communicates with Community providers to insure they accept VA patients and payments, prepare any required pre-appointment documents, authorizes and schedules the appropriate level of care and documents the schedule in the appropriate consult. Obtains medical documentation from Community providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care.
Supports patient safety standards using the correct Veterans Affairs Identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Identification Card (VIC) for identification.
He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
He/she collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of My HealtheVet (MHV). As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows: a. Authorize and schedule appointments, verifies eligibility, monitor pertinent folders in CTM in a timely manner. All appointments will be made with the patient's input, either in person or by phone.
This may require a high level of coordination to avoid patients having to make mulOple trips to the medical center or clinic whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. c. Daily review of active/pending consults for accuracy and disposition.
Work Schedule: Monday - Friday 7:30-4:00 or 8:00-4:30 Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91253-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
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Justina.Saucedo@va.gov · 785-409-9018
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45832 – $59581/yr.
Applications close on 2026-11-12.
There are 5 openings for this position.
This is a Monday - Friday 7:30-4:00 or 8:00-4:30 position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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