This position is located in Primary Care in Fredericksburg. The Lead Medical Support Assistant provides guidance and technical direction for accomplishing the work of the unit or team. Ensures work assignments of employees in the unit or team are carried out. The Lead will also work with the Administrative Officer and Health Systems Specialist within Primary Care in the assignment of functions to team members in or meet routine and unusual deadlines and priorities.
The duties of the Lead Medical Support Assistant at the GS-7 include but are not limited to: The incumbent leads and provides training for a unit or team of employees performing work at the GS-6 levels assigned to the specialized programs within Primary Care. Provide guidance and technical direction for accomplishing the work of the unit or team. Ensures work assignments of employees in the unit or team are carried out.
Primary Care in the assignment of functions to team members in or meet routine and unusual deadlines and priorities. Serves as a work leader, ensuring the work assignments of employees in the Primary Care are carried out. Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specifications.
In case of shortage of personnel due to scheduled or unscheduled leave, the incumbent will be responsible for filling in and for the distributing the workload to other team members to ensure smooth workflow. Maintains a current knowledge and answers questions of other employees regarding procedures, policies and directives. Trains or arranges for the training of team members in the accomplishments of tasks or projects.
Gives on-the-job training to new employees in accordance with established procedures and practices. Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met. Conducts quality assurance reviews, summarizes the results and initiates corrective action.
Reviews all diagnostic measure reports and check the quality of scanned documents on a monthly basis. Incumbent monitors and ensures that the updates for health insurance data are performed on a daily basis. Failure to perform audits may result in inaccurate billing of a patient result in missed crediting of workload for the facility. Monitors working conditions, such as seating, ventilation, lighting and safety.
Provides information to the Supervisory, MSA, Administrative Office or Health Systems Specialist concerning reassignment, recognition of outstanding performance, and personnel needs. Informs employees of available employee benefits, services and work-related activities. Reports to the Supervisory, MSA, Administrative Office or Health Systems Specialist on performance, progress and training needs of employees and on behavior problems.
Resolves simple, informal complaints of employees and refers others, such as formal grievances and appeals, to the supervisor or appropriate management official. Work Schedule: Monday-Friday Various tours Telework: Not Available Ad Hoc: Available Virtual: This is not a virtual position. Functional Statement #: 000000
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Pauline.Stewart@va.gov · (919) 354-9296 X129296
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $57736 – $75059/yr.
Applications close on 2026-11-17.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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