This Advanced Medical Support Assistant (AMSA) position, GS-6, supports all PACT teams within Ambulatory Care Service and may be assigned to East Orange, Lyons, or any CBOC within VHA NJ HCS. The AMSA assists Veterans with the smooth management of outpatient appointments and provides support throughout the scheduling process in connection with their care and treatment.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include but are not limited to the following: Assist Veterans in navigating the medical system and managing outpatient appointments and care coordination Enter, modify, and retrieve sensitive information in electronic medical records, scheduling, and reporting systems Maintain patient confidentiality per HIPAA requirements Review and optimize clinic appointment schedules to meet clinic and patient needs Communicate effectively with patients, interdisciplinary care teams, VA medical centers, and outside agencies Set priorities, manage deadlines, and adjust workflow to meet team and patient needs Participate in team huddles and meetings to plan and coordinate patient care Track and manage follow-up care, including consults and test results Monitor pre-appointment requirements (e.g., labs, X-rays, EKGs) to ensure patient readiness Notify patients of normal lab results and process secure messaging Determine patient eligibility/vested status using clinic schedules and records Coordinate care for patients receiving treatment at multiple VA facilities or in the community Work collaboratively within a Patient Aligned Care Team (PACT) or similar interdisciplinary model Apply knowledge of medical terminology, VA policies, and standard health records procedures Perform other assigned duties.
Work Schedule: Full-Time; Monday - Friday, 8:00am to 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available Virtual: This is not a virtual position. Functional Statement #: 21X72-A Permanent Change of Station (PCS): Not Authorized
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53512 – $69565/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-10.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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