The incumbent Advanced MSA will work in the Specialty Call Center. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. This announcement may be used to fill future vacancies.
Major duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities). Prepares correspondence to notify patients of normal lab results. Manages a system for follow-up care such as consults, tests, etc.
Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions. The AMSA is responsible for preparing paperwork requested by the Veteran and/ or PCP. Coordinate's information exchange/obtains medical records for co-managed patients. The PACT AMSA manages appointments scheduling including RTC's, Consults, VeText, Audio Care, etc.
Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements. Performs other related duties as assigned. Work Schedule: Monday-Friday 7:30am-400pm Compressed/Flexible: Not available. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not authorized .Permanent Change of Station (PCS): Not authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Armand.Lee@va.gov · 9104751642
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56247 – $73121/yr.
This position is eligible for telework.
Applications close on 2026-11-13.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →