The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model within Care in the Community.
Duties include but are not limited to: Assists Veterans by explaining community programs, coordinating their care in the community through various avenues, and providing customer service to be the patient's liaison between the VA Medical Center and the community provider. Performs a variety of administrative functions associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, Dental and/or GEC program services.
Employee must acquire knowledge of internal organizational procedures, knowledge of various facility services, multiple computer software systems, VA acronyms and abbreviations. Creates and issues authorizations for approved care through the Health Share Referral Management System (HSRM), assists with vendor location when needed, and resolves barriers to obtain care in the community to avoid patient care delay.
Coordinates with the Care in the Community team to review consult utilization by using various reports and communication methods to effectively support the needs of the team. Coordinates sending, receiving, and routing medical records from community vendors as needed by verifying services utilized by specialty and date of service.
Ensures the proper disposition of Care in the Community consults assigned by making comments as appropriate and placing the consultation in the proper status. Responsible for accurate appointment management and the coordination of all administrative information between the community care vendor and the Veteran. This includes scheduling appointments, data entry, administratively managing consultation requests and the electronic waiting list.
Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established Care in the Community processes. Enters all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents utilizing established procedures to the scanning unit location when records are received.
Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training others. Must have knowledge of eligibility for VA Health Eligibility, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) laws, and Non-VA Care programs.
Must have a solid knowledge of multiple electronic systems and current computer technology regarding imaging applications, Vista application, CPRS, HSRM Microsoft Office Suite applications, and all other applicable programs/software and equipment. Must have solid knowledge of and be able to use several types of office equipment to include fax machines, multi-line phone system, printers and copy machines.
Other assignments at this level, include, but are not limited to: participating in team huddles and team meetings, read and respond to work related emails both Vista and Outlook in a timely manner, complete all required training within established time frames. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday-Friday 8:00-1630 Telework: Not available Virtual: This is not a virtual position.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
La-Tequl.Edmonds-Arroyo@va.gov
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52923 – $68799/yr.
Applications close on 2026-09-11.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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