The Patient Aligned Care Team Advanced Medical Support Assistant (PACT AMSA) is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. AMSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care.
At this level the incumbent must have the ability to work rapidly and independently with a high degree of accuracy. The AMSA must be dependable, use good judgement an effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care. Good written and oral communication skills are essential.
The incumbent works collaboratively in an interdisciplinary coordinated care delivery model, a PACT at the San Francisco VA Health Care System (SFVAHCS) to ensure delivery of coordinated, high quality, efficient and patient-centered care. The AMSA is the primary source of contact to the patient by phone and/or in person, acts as the liaison to the clinical staff and provides administrative assistance for the assigned Clinic.
As a front line contact to the patient, the AMSA sets the tone for perception concerning the quality of healthcare services provided by VA. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Other assignments at this level include, but are not limited to: Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information. Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments.
Verifying and updating demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture. Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts. Checking and responding to voicemail. Responsible for incoming and outgoing faxing and distribution.
Monitor and/or manage multiple reports, lists and suspenses to include but not limited to: electronic wait list, unseen report, recall reminders, open encounters/EARRS, NEARS, Veteran Choice List, missed opportunity report, consult management and tracking.
May be required to perform the following: Timekeeping, Encounter completion, Coordination of Hoptel requests, Patient Travel, ADPAC (Automated Data Processing Applications Coordinator), Order supplies Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned.
Responsible for Lobby Management to include but not limited to: Keeping lobby presentable, restocking flyers and or brochures, be mindful of Veterans that have been waiting longer than 15 minutes. Performs typing work from written material using word processing software and equipment (such as but not limited to Microsoft office applications). Responds to incoming correspondence Performs general filing. May maintain office supplies as a designated shopper.
Receives sorts and delivers to the appropriate individual's incoming and outgoing mail or other documents. Appropriately complete initial paperwork for walk-in "triage" patient's, notifies the appropriate nursing staff members and brings urgent matters to immediate attention of nursing or physician staff. Collaborates effectively with the other staff to ensure Work Schedule: Monday-Friday, 8:00am-4:30pm PST Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 09517F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no education substitution at this grade level.
Fatima.Bennett@va.gov · 415-221-4810 X23142
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $63094 – $82021/yr.
Applications close on 2026-11-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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