The New Jersey VA Healthcare System has 2 vacancies for an Advanced Medical Support Assistant at the Hackensack VA Clinic and the Newton VA Clinic in the Ambulatory Care Service. The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process. Additionally, the AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements.
Develops and maintains effective and efficient communication with the patient, interdisciplinary teams, VA medical centers, and other agencies. Facilitate/process secure messaging with the patient and team, notify patients of normal lab results by mailing lab letter. Develop and manage a tracking system for follow up care such as consults, tests, etc. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work, ekg).
Assist in setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Coordinate with their PACT during schedule scrub activities, arranging with supervisor clinic cancellation, blocking, and rescheduling.
Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments, scan Non-VA medical documentation, review (ICB) insurance capture buffer daily, address (RTC) return to clinic orders daily, assist team with virtual appointment management. Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Not available Telework: Ad-hoc available at hiring manager's discretion. Virtual: This is not a virtual position.
Functional Statement #: 21X72-A
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Erika.Weisbrod@va.gov · 680-216-8337
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53512 – $69565/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-23.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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