This position is located in the Health Administration Service (HAS) at the Orlando VA Medical Center. This position serves as a Medical Support Assistant (Advanced), and provides medical support assistance to the Ward Administration Inpatient, 3rd shift, within the medical treatment facility.
The Advanced Medical Support Assistant is responsible for the accuracy of patient information and the coordination of all administrative information between the professional staff and the patient.
This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, administratively managing inpatient rosters and bed assignments through Veterans Health Information and Technology Architecture (VISTA}, Computerized Patient Record System (CPRS) and Bed Management Systems (BMS), as well as notifying the patient regarding his/her appointment schedule, and verifying physician orders in CPRS.
The incumbent must also utilize Vista Scheduling Enhancements (VSE) for all appointment scheduling. The incumbent must provide excellent customer service and must adhere to VA local, National, and Service policies and procedures. He/she must maintain confidentiality agreements, abide by HIPPA laws, and exhibit ethical conduct at all times.
Employee must complete and adhere to necessary annual VHA training requirements offered in the Talent Management System (TMS) or locally face to face. The incumbent in this assignment supports the Inpatient Units/Emergency Department (ED) of the Medical Center and can be pulled to work in any uniUward, due to staffing levels and workplace needs. He/she plays a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality.
The Advanced Medical Support Assistant is responsible for processing newly admitted patients, reviewing physician orders and acting on such orders that are within the scope of function of a MSA, such as arranging for tests and procedures, verifying the opt-in status of patients and patient demographics.
The incumbent will assist Nursing and the Clinical Services in entering and overseeing the accuracy of patient information that is displayed in the Bed Management System (BMS), VISTA and CPRS.
This individual is responsible to inform proper staff of pertinent information including, but not limited to, the collection of insurance information, changes in demographic information, Advance Directive which cannot be located, or the desire of the patient to complete an Advance Directive. Assist health care staff in completing release of information forms as required.
The incumbent will process and verify physicians' orders that are written and electronically entered into CPRS and ensures proper entry into VISTA and CPRS. The incumbent will participate in the hospital's contingency plan by maintaining and utilizing all contingency forms, being knowledgeable of contingency procedures and maintaining electronic contingency information.
The incumbent will document and coordinate patient movements and maintain a current inpatient roster of the ward/unit. If needed, the individual would be required to research patient records for information pertaining to current hospitalization, i.e., Advanced Directives, Allergy Information and H&P. They will be responsible for updating the Seriously Ill data as appropriate in VISTA.
As an Advanced Medical Support Assistant, the in incumbent is responsible for serving as a subject matter expert for his/her co-workers. He/she will be required to run productivity audits and assist in the training of Medical Support Assistants. Conducts patient/employee surveys, interviews, observes workflow, guides patients through hospital system, makes referrals, documents complaints, provides follow-up and suggests resolutions to supervisor.
Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Serves as technical advisor and liaison with contacts at all levels. Incumbent must completely understand and be able to explain complex regulations and eligibility criteria concerning veterans' entitlements and VA benefits, priorities for care, access to care and advanced clinic access.
Work Schedule: 11:30pm to 8:00am or 3:30pm to 12:00am rotating weekends/holidays Virtual: This is not a virtual position Functional Statement #: 80546F Permanent Change of Station (PCS): Not Authorized VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Lisa.Hines2@va.gov · 610-383-0236
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $49261 – $64039/yr.
Applications close on 2026-10-22.
There are 4 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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