This is an OPEN CONTINUOUS ANNOUNCEMENT. The initial cut-off date for referral of eligible applications is November 13, 2026 and applicants will be referred on an 'as needed' basis thereafter. This Announcement has been extended through September 30, 2027, and may be extended if needed prior to the updated closing date. Note: Vacancies may not currently exist at all locations, but may later prior to the closing date. Applicants will be notified at time of referral
This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health Care System (VAAHCS) in Augusta, Georgia located in the Community Care OR Health Administration Service. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties and responsibilities include: Coordinate patient care with interdisciplinary healthcare teams.
Communicate with patients, providers, VA facilities, and external agencies. Schedule, reschedule, and manage patient appointments and clinic workloads. Maintain accurate patient records, demographics, and insurance information. Monitor clinic schedules, recalls, consults, and appointment readiness. Ensure outpatient encounters are completed and documented timely. Provide administrative support to clinics and healthcare providers.
Verify patient identity and maintain compliance with VA policies and privacy regulations. Answer telephone inquiries and provide excellent customer service. Assist patients with scheduling, referrals, insurance, and My HealtheVet registration. Coordinate urgent requests and support clinic access contingency plans. Utilize VistA, CPRS, VSE, VAOS, CTM, ISS, and other VA systems. Participate in team huddles, meetings, and care coordination activities.
Educate staff and patients on scheduling procedures and administrative requirements. Track clinic access issues and support Community Care referrals when appropriate. Manage workload priorities independently while meeting deadlines. Promote patient satisfaction through professional, compassionate service. Perform additional administrative duties as assigned to support clinic operations.
Complete administrative follow-up actions and independently manage assigned projects and tasks. Apply knowledge of clinic operations, scheduling processes, and workload management procedures. Verify and update patient demographic information. Explain VA insurance collection requirements to veterans and eligible beneficiaries.
Work Schedule: Varies Compressed/Flexible: No Available Recruitment Incentive (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 62256F, 60815F Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
christie.lowery@va.gov · 205-554-7112
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $48334 – $62833/yr.
Applications close on 2027-09-30.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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