The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced Medical Support Assistant (AMSA) assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments and determining training needs of MSAs to provide support across interdisciplinary settings. The position is under Patient Administrative Support Service and is expected to work with all members of the health care team.
Duties include but are not limited to: Coordinates Advanced Medical Support Assistant assignments and workflow in clinical and call center settings. Performs daily workload assessments, assigns work, assures appropriate staffing coverage, evaluates training records, and identifies staff training needs. Provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assuring coverage of all areas of responsibility.
Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on-the-job training for new and current employees. Ensuring all training requirements are met.
Acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. Work Schedule: Monday to Friday, 7:30 am - 4:00 pm. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 640-09261F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
andrewdalton.lowe@va.gov · (650) 374-9819
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77591 – $100870/yr.
Applications close on 2026-11-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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