The Advanced Medical Support Assistant is assigned to the Community Care Coordination Unit of Patient Business Service at the Dayton VA Medical Center, Dayton, Ohio. The primary function of this position is to provide support with the administrative and clerical operations of all Community Care consults, and coordination of all activities for Community Care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to: Interviewing applicants and family members to elicit and provide information to determine eligibility and substantiate legal entitlement. Acts as the Liaison between the three other VAs in VISN 10 for Inter-Facility consultations and other specialty appointments at the Dayton VA.
Maintains good communication skills with particular emphasis on telephone etiquette Responds to inquiries via Inter-Facility consults for clinical appointments, receives and handle telephone inquiries from numerous sources concerning authorization, consult status of Community Care, and patient transfers. Utilizes advanced skills working in Microsoft Excel, as a spreadsheet is maintained by the incumbent to track consults for timely scheduling in clinics at the Dayton VA.
Maintains strong skills in the enrollment/registration package, as inter-facility consults come to the incumbent through Community Care consults. Registers the Veterans into the Dayton database in VISTA so Veteran can get scheduled for appointment or admitted to the hospital. Serves as the administrative point of contact in the request, coordination, and authorization for referrals to the community for non-VA care.
Assists with the counsel of beneficiaries on application procedures, entitlement factors, and changes to entitlement that might initiate or alter benefits. Reviews all Community Care consults for completeness of information. Identifies questionable patterns or trends noted or suspected such as inappropriate referrals for non-VA health care and makes recommendations for corrective action.
Performs entitlement work related to the examination of the Community Care consults for administrative appropriateness as defined under the Code of Federal Regulations, National Fee Guidelines, and VHA Directives. Utilize skills in establishing and maintaining effective working relationships with in -house professional staff, Non-VA care providers, and medical staff at outside VAs. Understands rules of scheduling, as this duty may be required.
Responsible for preparing correspondences for the purpose of obtaining or supplying information. Correspondence provides explanation of facts or actions taken or transmits requested material usually related to common requests or questions.
Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Compressed/Flexible: Not Available Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:FS-93291-A Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
MICHELLE.ALEXANDER4@VA.GOV · (706) 631-9650
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $51437 – $66868/yr.
Applications close on 2026-11-16.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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