The incumbent serves as an Advanced Medical Support Assistant within the Community Care Service (CCS) at the West Texas VA Health Care System (WTCAHCS). The AMSA works collaboratively with others in an interdisciplinary care delivery setting. The AMSA independently performs position responsibilities with little supervision, and demonstrates the ability to set priorities and deadlines, adjusting the flow and sequence of work to meet team and/or patient needs.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent's work impacts the administrative aspects of Care in the Community including: access, scheduling and coordinating appointments following approved clinic access principles, CITC referral processing, and customer service.
The AMSA plays an integral role in identifying and developing steps or processes to resolve problems related to CITC processes and systems. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems.
The incumbent performs a wide and diverse array of duties that include receiving and processing complex health and administrative information; and coordinating CITC services for Veterans throughout the WTVAHCS service area. The AMSA works collaboratively with others in an interdisciplinary care delivery setting.
The AMSA independently performs position responsibilities with little supervision, and demonstrates the ability to set priorities and deadlines, adjusting the flow and sequence of work to meet team and/or patient needs. The AMSA participates in regular team huddles or meetings.
Work Schedule: Monday - Friday; 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authoried Permanent Change of Station (Relocation Assistance): Not Authorized y increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc available Virtual: This is not a virtual position. Functional Statement #: 55244-F Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47903 – $62274/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-24.
There are 2 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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